Safety/Policies & Procedures
Rights – Dignity & Privacy
As a care home, we place the rights of our residents at the forefront of our philosophy of care. In particular, Loxley Lodge Care Home is run as an open and welcoming place to live for people of all backgrounds and walks of life, cultures and faiths. Our staff strive at all times to treat our residents with respect and to preserve the dignity and privacy of our Service Users.
At Loxley Lodge Care Home, we believe that privacy is an absolute right of every Service User and an essential aspect in the safeguarding of each individual’s personal dignity. In the home, all Service Users are treated with sensitivity, respect and thoughtfulness at all times.
Anyone entering a Service User’s room will always knock before entering and Service Users are treated as individuals and addressed by their title or preferred name. At all times they are encouraged and supported to make personal choices, to enjoy their privacy and to have their own personal space. If private or personal issues arise with Service Users, these are discussed in a private environment and Service Users are always treated in a proper and sensitive way when performing intimate care tasks.
Safety is very important in our philosophy of care and we aim to offer as safe and secure an environment as possible for our Service Users. All exits to the home are secured so that nobody can just walk in and Service Users can only leave the house or garden if accompanied by a member of staff competent to keep them safe.
The home fully supports self-advocacy and the use of independent advocates. If a Service User feels that they need to have someone from outside the home to represent them, to speak on their behalf or to look after their interests, then we will be able to discuss their needs with them and provide further information. Service Users are always welcome to obtain advice themselves from the Government’s Independent Advocacy Service.
Alcohol & Smoking
Service Users may consume alcohol in moderation in the home but the home is a non-smoking environment and smoking is not allowed anywhere in the home or the immediate surrounding area.
The safety of our residents is our first priority and so the home works closely with the local Fire Brigade to ensure that the risk of fire is kept to a minimum. The home has a modern fire alarm system fitted with heat and smoke detectors, sounders, break glass points, a control panel and an emergency lighting system. There are fire extinguishers, fire blankets, fire exit notices and fire emergency notices placed in strategic points throughout the home.
The home has a well-developed fire evacuation plan. Staff have regular instruction in fire safety and we run regular fire drills. The fire alarms are tested weekly and the fire alarm system, firefighting equipment and emergency lighting system are all regularly maintained by qualified maintenance engineers. Service Users are informed of the emergency procedures on admission and a personal fire evacuation plan is produced for each Service User (as required), taking into account their mobility.
In certain circumstances, we are able to take Service Users’ pets but this is subject to suitability and a risk assessment.
It may seem odd to say that we welcome complaints as well, but we do. We believe that it is everybody’s right to complain about a service they are receiving if they are not happy with it, and living in a care home is no different. Besides, the raising of complaints means that we are alerted to something that might be going wrong and we can then take steps to improve it.